Ordering Information
Orders can be placed by telephone, fax, mail, or e-mail as detailed below. The following information is required:
* Facility or Clinic Name
* Contact Person's Name
* Shipping Address
* Billing Address
* Telephone Number
* Purchase Order Number
* Quantity of Product
* Product Model Number and Description
* Name of Physician or Nurse requesting product (Optional)
* Tax exempt number
Fax or E-mail Orders
We encourage customers to simplify ordering
by sending a fax or e-mail of your purchase. We will accept
your company's purchase order form, or you may download our
order form in .pdf format by following the link below. Our
Fax number is 815-598-3110 and our e-mail is info@prometheanmedical.com.
FAX ORDER FORM
Telephone Orders and Inquiries
We welcome the opportunity to speak to
you personally. If you are calling within the continental
United States or Canada, dial: 815-598-3143.
Mail Orders
Please send mail orders to the
following address:
Customer Service
Promethean Medical Technologies
P.O. Box 60
Galena, IL 61036
Prices and Terms
Prices are subject to change without
notice. No minimum purchases are required and there are no
special charges for small orders. Terms are net 30 days from
receipt of invoice. Promethean Medical Technologies does not
agree to, and is not bound by, any other terms or conditions
unless expressly agreed to in writing by a duly authorized
officer of Promethean Medical Technologies.
Shipping
All North American orders are shipped
FOB Promethean Medical Technologies Galena, IL. Shipping and
handling charges are prepaid and added to the invoice. Promethean
Medical Technologies reserves the right to determine the appropriate
packing and shipping method for all orders to ensure the stability
of the product and also the traceability of the shipment.
Domestic orders will be shipped by UPS Ground unless otherwise
specified
Claims and Returns
Any claim for credit or return
goods request must be made within 10 days of receipt. NO credit
will be issued for product returned without prior authorization.
Promethean Medical Technologies will not accept returned products
without that prior authorization. To obtain authorization
and/or instructions for returned goods, please contact Customer
Service at 815-598-3143, fax to 815-598-3110. E-mail requests
to info@prometheanmedical.com.
Upon receipt of authorized returned goods a credit will be
issued, less a Returned Goods Charge of 20% of the Sale Price
of the product (s) returned and the original shipping and
handling charge. If an error by Promethean Medical Technologies
results in shipment of an incorrect order, Promethean Medical
Technologies will, at its option, either ship a replacement
order at no charge or credit the customer's account for the
original product shipped in error. If an error by the customer
results in the shipment of an incorrect order and is reported
to Promethean Medical Technologies within 10 days, the customer
may obtain returned goods authorization and return the product
(s) for credit.
Warranty
Promethean Medical Technologies
warrants, to the original purchaser only, that all products
supplied by Promethean Medical Technologies conform to the
composition and specifications listed therein at the time
of shipment. Should any product fail to conform to the listed
specification, upon notification (see "Claims and Returns"
above), Promethean Medical Technologies shall replace the
product free of charge. Our obligation and sole remedy is
limited to such replacement or full credit of the original
purchase price in the event that the product proves to be
defective.
PROMETHEAN MEDICAL TECHNOLOGIES
DOES NOT MAKE ANY OTHER WARRANTY OR REPRESENTATION WHATSOEVER,
WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO THESE PRODUCTS.
IN PARTICULAR, PROMETHEAN MEDICAL TECHNOLOGIES DOES NOT MAKE
ANY WARRANTY OF SUITABILITY, NON-INFRINGEMENT, MERCHANTABILITY
OR FITNESS FOR ANY PARTICULAR PURPOSE OF ANY PRODUCT. |
