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Ordering Information

Orders can be placed by telephone, fax, mail, or e-mail as detailed below. The following information is required:

* Facility or Clinic Name
* Contact Person's Name
* Shipping Address
* Billing Address
* Telephone Number
* Purchase Order Number
* Quantity of Product
* Product Model Number and Description
* Name of Physician or Nurse requesting product (Optional)
* Tax exempt number

Fax or E-mail Orders
We encourage customers to simplify ordering by sending a fax or e-mail of your purchase. We will accept your company's purchase order form, or you may download our order form in .pdf format by following the link below. Our Fax number is 815-598-3110 and our e-mail is info@prometheanmedical.com.

FAX ORDER FORM

Telephone Orders and Inquiries
We welcome the opportunity to speak to you personally. If you are calling within the continental United States or Canada, dial: 815-598-3143.
Mail Orders

Please send mail orders to the following address:
Customer Service
Promethean Medical Technologies
P.O. Box 60
Galena, IL 61036

Prices and Terms
Prices are subject to change without notice. No minimum purchases are required and there are no special charges for small orders. Terms are net 30 days from receipt of invoice. Promethean Medical Technologies does not agree to, and is not bound by, any other terms or conditions unless expressly agreed to in writing by a duly authorized officer of Promethean Medical Technologies.

Shipping
All North American orders are shipped FOB Promethean Medical Technologies Galena, IL. Shipping and handling charges are prepaid and added to the invoice. Promethean Medical Technologies reserves the right to determine the appropriate packing and shipping method for all orders to ensure the stability of the product and also the traceability of the shipment. Domestic orders will be shipped by UPS Ground unless otherwise specified

Claims and Returns
Any claim for credit or return goods request must be made within 10 days of receipt. NO credit will be issued for product returned without prior authorization. Promethean Medical Technologies will not accept returned products without that prior authorization. To obtain authorization and/or instructions for returned goods, please contact Customer Service at 815-598-3143, fax to 815-598-3110. E-mail requests to info@prometheanmedical.com. Upon receipt of authorized returned goods a credit will be issued, less a Returned Goods Charge of 20% of the Sale Price of the product (s) returned and the original shipping and handling charge. If an error by Promethean Medical Technologies results in shipment of an incorrect order, Promethean Medical Technologies will, at its option, either ship a replacement order at no charge or credit the customer's account for the original product shipped in error. If an error by the customer results in the shipment of an incorrect order and is reported to Promethean Medical Technologies within 10 days, the customer may obtain returned goods authorization and return the product (s) for credit.

Warranty
Promethean Medical Technologies warrants, to the original purchaser only, that all products supplied by Promethean Medical Technologies conform to the composition and specifications listed therein at the time of shipment. Should any product fail to conform to the listed specification, upon notification (see "Claims and Returns" above), Promethean Medical Technologies shall replace the product free of charge. Our obligation and sole remedy is limited to such replacement or full credit of the original purchase price in the event that the product proves to be defective.

PROMETHEAN MEDICAL TECHNOLOGIES DOES NOT MAKE ANY OTHER WARRANTY OR REPRESENTATION WHATSOEVER, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO THESE PRODUCTS. IN PARTICULAR, PROMETHEAN MEDICAL TECHNOLOGIES DOES NOT MAKE ANY WARRANTY OF SUITABILITY, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE OF ANY PRODUCT.

Our Mission

To develop high quality, innovative, disposable medical products,
contributing to the health and safety of medical personnel and their patients.

The Island® in Action

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